Terms & Conditions

     

    1. Introduction

    Welcome to Ventus Universal, a multi-vendor e-commerce platform offering in-house delivery services. By accessing or using our platform, you agree to be bound by these Terms and Conditions.

    2. Definitions

    • Platform: Ventus Universal
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    • User: Any individual or entity using our platform.
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    • Vendor: Any individual or business that lists products for sale on our platform.
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    • Customer: Any individual or entity that purchases products from our platform.
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    • Product: Mean goods and services listed on our platform
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    • In-House Delivery: Delivery, logistics and shipping services provided by our platform.

    3. User Accounts

    • Users must create an account to use our platform.
    • Users must provide accurate and complete information.
    • Users are responsible for maintaining the confidentiality of their account information and password.

    4. Vendor Terms

    • Vendors must provide accurate product descriptions and pricing.
    • Vendors are responsible for managing inventory and fulfilling orders promptly.
    • Vendors must comply with all applicable laws and regulations.
    • Vendors must adhere to our platform’s quality standards and customer service guidelines.

    5. Customer Terms

    • Customers must provide accurate delivery information.
    • Customers must comply with all applicable laws and regulations when using our platform.
    • Customers are responsible for reviewing and understanding product details before making a purchase.
    • Customers are responsible for payment and communication with our customer service team regarding deliveries.

    6. Orders and Payment

    • Our platform support various payment methods.
    • All prices listed on our platform are in US dollar.
    • Orders are subject to acceptance by the vendor.
    • The platform reserves the right to cancel orders due to errors, fraud, or other reasons.
    • Payment processing fees apply.

    7. Delivery Services

    • In-House Delivery is available for select products and locations.
    • Our platform only offers instant or same day delivery services as we currently do not have storage facility for the products.
    • Delivery times are estimates and may vary due to unforeseen circumstances.
    • The platform is not liable for delays caused by external factors.
    • Customers must provide accurate delivery information to ensure timely delivery.
    • Delivery times and fees vary depending on the distance between pickup address and delivery address.
    • Our Delivery Services team reserves the right to refuse or cancel delivery.
    • Delivery Services fees are non-refundable. 

    8. Returns and Refunds

    • Return and refund policies are determined by each vendor.
    • The platform facilitates the return and refund process but is not responsible for vendor policies.
    • Customers should contact the vendor directly for return and refund requests.

    9. Intellectual Property

    • Our platform respects intellectual property rights.
    • All content on the platform, including text, graphics, logos, and images, is the property of Ventus Universal or its vendors.
    • Vendors must ensure they have necessary permissions and licenses.
    • Users may not reproduce, distribute, or create derivative works from any content on the platform without permission.

    10. Prohibited Activities

    • Users may not engage in any activity that disrupts or interferes with the platform’s operations.
    • Users may not use the platform for illegal or unauthorized purposes.
    • The platform reserves the right to terminate accounts for violations of these terms.

    11. Limitation of Liability

    • The platform is not liable for any indirect, incidental, or consequential damages arising from the use of the platform.
    • The platform’s total liability for any claims related to the use of the platform is limited to the amount paid by the user in the preceding 12 months.

    12. Indemnification

    • Our platform is not liable for vendor or customer actions or disputes.
    • Users agree to indemnify and hold the platform harmless from any claims, damages, or expenses arising from their use of the platform.

    13. Modifications

    • The platform reserves the right to modify these Terms and Conditions at any time.
    • Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified terms.

    14. Governing Law & Dispute Resolution

    • These Terms and Conditions are governed by applicable Federal and State Laws of Washington.
    • Disputes will be resolved through arbitration in accordance with Federal and State Laws.

    15. Termination: 

    • Our platform may terminate accounts or listings at any time.
    • For any questions or concerns regarding these Terms and Conditions please contact us at info@ventusuniversal.com or 206-945-0585

    By using Ventus Universal, you acknowledge that you have read, understood, and agree to these Terms and Conditions.